Transferring or sharing of tickets and/or ticket purchase information, intentional or otherwise, does not guarantee the validity of the tickets with no refunds possible. All fans are responsible for keeping their tickets and purchase information safe.The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase.Any changes must be done BEFORE DECEMin your Ticketmaster Account in order for the changes to be in effect. Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.There isnt a solution to this except for waiting for the original queue ID to expire, which can take a while (can be up to a couple hours or more). Please make sure to consider this before you decide to purchase a package. This can happen for something like you experienced, or even if you accidentally close a tab and then try to load it back up/log in again and get in the queue. Delivery of VIP merchandise can occur after event date.CUSTOMERS WILL BE CONTACTED APPROXIMATELY TWO (2) WEEKS PRIOR TO THE SHOW DATE WITH ADDITIONAL MERCHANDISE COLLECTION DETAILS VIP merchandise purchased by customers whose Country of Residence is not Singapore will be distributed on-site at the show or at an alternative local location. VIP merchandise will not be shipped outside of Singapore under any circumstances.VIP merchandise will be shipped directly to each package purchaser some exceptions may apply.VIP merchandise is not required for venue entry.The artist, show and venue reserve the right to cancel any order for any reason. Event Updates Accessibility Will I get tickets if I have a spot in the Queue We can’t guarantee that you’ll be able to buy tickets if you have a spot in the Queue.
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